WE ARE HIRING – CALL CENTRE OFFICER

The Road Traffic Management Corporation (RTMC) is seeking dedicated and customer-focused individuals to join our team as Call Centre Officers. This is an exciting opportunity to work in a fast-paced environment where you will play a crucial role in assisting the public with road traffic-related inquiries and services. If you are passionate about customer service and have the required qualifications, we encourage you to apply!

Position: Call Centre Officer

Location: Centurion Gate Business Park
Closing Date: 07 March 2025

Job Responsibilities

As a Call Centre Officer, your responsibilities will include:

Handling incoming and outgoing calls from the public and stakeholders.
Assisting customers with road traffic queries, licensing, and registration inquiries.
Providing accurate information regarding RTMC services and regulations.
Logging and updating customer interactions in the system.
Handling complaints professionally and escalating unresolved issues when necessary.
Ensuring customer satisfaction through efficient service delivery.
Following standard operating procedures and adhering to company policies.

Minimum Requirements

To qualify for this position, applicants must meet the following requirements:

✅ Matric / Grade 12 certificate (compulsory)
✅ Certificate in Contact/Call Centre Operations (advantageous)
✅ 1 – 2 years of experience in a call centre or administrative role (essential)
✅ Excellent communication skills (verbal and written)
✅ Proficiency in English and at least one other official South African language
✅ Ability to handle high-pressure situations and manage customer expectations
✅ Computer literacy – knowledge of MS Office (Word, Excel, Outlook)
✅ Strong problem-solving skills and a customer-first attitude

Why Join RTMC?

Working at the Road Traffic Management Corporation offers several benefits, including:

Job Security – Work in a reputable government entity.
Growth Opportunities – Possibility for career advancement in the public sector.
Valuable Work Experience – Gain experience in a professional call centre environment.
Professional Development – Access to training and skill-building programs.
Impactful Work – Play a role in improving road safety and public service delivery.

How to Apply

📩 Applications and inquiries can be sent to: recruitment@rtmc.co.za

Ensure that your application includes:
✔️ Updated CV with relevant experience
✔️ Certified Copy of Matric Certificate
✔️ Certified Copies of Additional Qualifications (if applicable)
✔️ Certified Copy of ID

Dowload Full Advert.pdf

Important: Late or incomplete applications will not be considered.

Closing Date: 07 March 2025 – Submit your application before the deadline to avoid missing out!

Apply Today!

If you meet the requirements and are eager to contribute to a dynamic call centre team, we encourage you to apply. Don’t miss this opportunity to work with RTMC and make a difference in road traffic management and public service delivery!